Frequently Asked Questions
Quick answers to common questions about NHC housing and portal usage.
How long does the application process take?
The screening and verification process typically takes 4-6 weeks. However, actual allocation depends entirely on the availability of housing units in your requested area.
Can I apply if I don't have formal employment?
Yes, provided you can prove a consistent, verifiable source of income that demonstrates your capacity to pay rent regularly.
How do I reset my Tenant Portal password?
Click the 'Forgot Password' link on the Tenant Portal login page. Enter your registered email address, and follow the instructions sent to your inbox.
What happens if I miss a rent payment?
Rent is due in advance. If you miss a payment, your account falls into arrears. You must settle this immediately to avoid penalties or eviction notices. Contact your regional office if experiencing severe hardship.
Still have questions?
If you couldn't find the answer you were looking for, reach out to our support team.
Portal Support
Need help navigating the Tenant Portal? Log in and use the built-in Help Desk feature for technical assistance.